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BOX OFFICE POLICIES


PAYMENTS 

Payment is due in full at the time of the ticket purchase. (An exception is made for reserving group ticket blocks). We take VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER, as well as CASH. GW students and staff can pay through their GWorld account using their GWID in person at the GW Box Office location in Lisner Auditorium only. 


DAY OF EVENT SERVICES

Unless otherwise noted, the box office opens one (1) hour prior to the scheduled start time of an event. For events at Lisner Auditorium, walk up sales will be serviced at the north vestibule window, while will call pick-up and reprints will be serviced at the south vestibule window.  For events at other venues, a box office position will be centrally located near the main entrance, and can accommodate all ticketing customer service needs.


ALL GUESTS 2 YEARS AND OLDER MUST HAVE A TICKET

Children who are over the age of two (2) must have a ticket for the event. Children under two (2) must be held in the attendee's lap. Disruptive children may be asked to step out of the event as a courtesy to other paying guests.


ALL SALES ARE FINAL - NO REFUNDS OR EXCHANGES

All sales are considered final at the time of purchase. We do not offer exchanges or refunds on purchases. For select events, we partner with BOOKING PROTECT, a 3rd party service which offers full refunds in the case of illness, injury, or other unforseen circumstances. For more information on BOOKING PROTECT, click HERE. If your event offers BOOKING PROTECT services, you will be asked to opt in during the purchase process.

In the event a show has been canceled, as long as Management has your contact information, we will notify you as soon as possible and refund the amount paid for tickets, including all fees, by the same method of payment used for the purchase. If you purchased your tickets by cash, you must come to the Box Office during operating hours with the printed tickets and photo identification to receive a cash refund. Tickets purchased by cash will only be refunded for up to 30 days from the cancellation notification. If you purchased your tickets at a retail outlet, please return them to the same location.

If the event is rescheduled and Management has your contact information, Management will contact you with the new date and time of the event. The decision to issue refunds for rescheduled events is made by the individual artist or promoter.

Management reserves the right to refuse admission or eject any person whose conduct is deemed to be disorderly.


FEES

Fees vary based on point of purchase.  The GW Box Office charges a $1 per ticket service fee for all sales in person.  Online service fees vary and are based on ticket price.  Online fee range is from $1 - $8 per ticket.  Tickets purchased over the phone incur the online service fee plus $1 per ticket.  Promoters of a show may include addiitonal charges on the base ticket price. These are at the discretion of the particular show, and vary from event to event.


THIRD PARTY TICKET PURCHASE ALERT

We do not allocate tickets or authorize any other ticket seller, services, brokers or agents to sell our tickets unless noted below.

When you buy from a broker:

  • We cannot be responsible for tickets purchased through unauthorized third parties
  • Your tickets cannot be replaced if lost or stolen
  • We cannot guarantee that your tickets are valid and, therefore, cannot guarantee admittance
  • You may be paying much more than the ticket's face value
  • We cannot contact you with information regarding time changes, show cancellations, or other information

Duplicate, counterfeit or otherwise altered tickets will not be honored for admission to any performance.

Safe Brokers: Goldstar


DYNAMIC PRICING

The George Washington University Box Office may employ "dynamic pricing" for select events, meaning the price of tickets may (but will not necessarily) fluctuate over time and/or in response to demand. The adjustment of ticket pricing is made by the management of the venue, in cooperation with the producers of the event. This may take place without prior notice.  

If you have any questions about these policies, or are unsure about tickets advertised by a 3rd party broker, please contact us first at: (202) 994-6800.

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